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Call 1800 684 669
Report an Accident
If there's been an accident, call us 24/7, 365 days.
Our team will immediately assess your situation and coordinate the right response, whether it’s working with emergency services, arranging towing, notifying repairers, or activating our in-house incident response team.
The sooner we’re involved, the more we can do to help!
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Lodge via NTI Now
Lodge a Claim
Lodge a claim with NTI’s award-winning team.
We'll guide you through every step, ensuring claims are handled quickly and professionally. With deep industry knowledge, we tackle even the most complex cases with ease, ensuring seamless coordination from repairs to recovery.
Get in touch with us on 1800 684 669 or for brokers, lodge and manage claims online with NTI Now.
What you'll need to claim
Need to lodge a claim? Here's what you'll need to ensure our team can get the process underway.f
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Truck & Transport Insurance Claims Need to make a claim against your Transport Pack, Fleet Motor or Liability policies?
What you may need:
- Policy number
- Vehicle registration number
- Drivers licence
- Information on what happened - including supporting documents. E.g. Police reports
- Third party details (if applicable)
Ways to Claim
Call us on 1800 684 669
Send a claim form to your dedicated claims consultant
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Mobile Plant & Equipment Insurance Claims Do you need to lodge a claim for Yellow Cover Mobile Plant and Equipment insurance?
What you may need:
- Policy number
- Operators competency certification
- Equipment and/or vehicle details
- Driver details (if applicable)
- Information on what happened - including supporting documents. E.g. Police reports
Ways to Claim
Call us on 1800 684 669
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Marine & Cargo Insurance Claims Claiming against your Cargo, Carriers, Hull or Marine Liability policies?
What you may need:
- Policy number
- Proof of transit
- Purchase invoice
- Vessel registration
- Master's/Skipper's licence
Ways to Claim
Call us on 1800 684 669
Send a claim form to your dedicated claims consultant
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Shipping & Delivery Insurance Claims Need to make a claim against your Shipping and Delivery insurance policy?
What you may need:
- Your policy number
- Proof of non-delivery or damage
- Details of the carrier/courier
- Proof of purchase or item value
Ways to Claim
Text the Shipping and Delivery team on 0408 189 146
Send us an email at cargoclaims@nti.com.au
Call us on 1800 684 669
NTI Accident Assist
When an accident happens, we’re ready to jump into action, managing things at the scene and ensuring the safety and wellbeing of everyone involved. From coordinating with emergency services and tow operators to providing medical assistance, trauma counselling, and crisis communications, we’re here to support you when it matters most.
Our Claims Team
Our award-winning claims team is here to guide you every step of the way. With industry expertise and a personal touch, we handle claims quickly and efficiently, coordinating everything from repairs to recovery. Our goal is to minimize downtime and get you back on the road with confidence and ease.
Repairs
We ensure your vehicles and equipment are repaired right and back to work fast, no matter where you are in Australia. With NTI’s Authorized Repair Network and expert Repair Management Team overseeing every step, we ensure top-quality repairs and minimise downtime.