The customer claim lodgement link
Once the Parcel protect app is installed on your site the next step is to include a link for your customers to notify us of a lost, damaged or stolen shipment.
This link allows your customers to directly lodge their claims through to the NTI Parcel Protect portal and we will take care of everything from there. This link is the key component you will need to add to your site.
Where should it go?
Our recommendation is that the link for customers to lodge their Lost, Damaged or Stolen goods is placed directly on your "contact us" page/section, or any other area of your site where customers are able to reach out and contact you. Our research shows that this is where a customer is likely to visit should they wish to lodge a case.
Adding link through Shopify Sections
You can add the case lodgement link through Shopify "Sections". Below are a few suggested examples for displaying the case lodgement link on your site.
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Adding through Shopify Sections
If you want to utilise the native theme app extension embeds in your theme:- Visit your theme
- Add the block "NTI Case Link" to display the button for your customers on your Contact page(Recommended)
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Customising your link
You can also customise the app by utilising the settings of the block to change the layout and style of the icon and text to suit your storefront.
Configurable options inlude:
Link Colour - The colour of the hyperlink below the icon
Icon Colour - A colour selector option
Icon text colour - A colour selector option of the icon text
Icon Size - A numerical size scale for the icon
Text Alignment - A Dropdown option of alignment of the Link text relative to the icon (Left, Middle, Right)
Icon Layout - A dropdown layout of the icon (Stacked, Side bySide)
Custom link examples
You can also add the case lodgement link to your site manually. Below are a few suggested examples for displaying the case lodgement link on your site along with assets and the hyperlink URL for directing customers to the case lodgement portal.
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Download Icon
Image based link example
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Text based link example
