MARINE CLAIMS EXCELLENCE

What attracted you to your current position?
The claims environment is an area of our business that provides me with satisfaction from seeing that customers in need are helped by people that care about them. It also provides an opportunity to explore the technical aspects of underwriting and claims management.

What advice would you give your teenage self?
If you are looking to get into the insurance industry then understand your strengths and interests – at least start your career in marine insurance because it is a worldwide experience and it provides a range of losses that would allow an understanding of any losses from other classes of insurance.

What is the highlight of your role?
Managing large losses in a way that reassures the insured and then works quickly to bring their world back to normality gives me the most satisfaction.

What would we always find in your fridge?
A beer, of course.

How many pets and/or children do you have?
I have 2 daughters, both at university but I’m still kept busy feeding 25 fish and the dog.

What attracted you to your current position?
In my time as a Marine Underwriter I built great friendships and relationships with brokers throughout the market, my current role allows me to influence change and provide a better customer experience with a vastly broader reach.

What claim or activity have you undertaken at work that you are most proud of?
The Marine Case for Change Project – Developing improvements to our offerings both externally for our broker partners and customers, as well as internally empowering our Staff.

What big things do you see happening in the Marine industry over the next five years?
We will continue to the see rapid technological development with automation throughout the entire logistics industry, be it fully autonomous cargo ships or further automation through Blockchain technologies. Risk accumulations will also greatly grow, as vessel sizes increase and cargo handling at ports becomes more efficient.

What was your dream job as a kid?
My dream job was Architecture or something in Film Production.

Is there a sport you play or a team you follow?
While my playing days are over, I’m still a keen Rugby follower of the Woodies, Waratahs and Wallabies.
I’m also decent on the tennis court.

What big things do you see happening in the Marine industry over the next five years?
Technology will transform the industry in very unique ways, bringing different challenges and new opportunities.

What was your dream job as a kid?
I wanted to be the captain of a crew ship. Perhaps watched too much The Love Boat as a kid.

Do you play or follow any sport?
Big fan of Collingwood in the AFL.

What claim or activity have you undertaken at work that you are most proud of?
Working directly with a particular client to reduce their loss ration by facilitating meetings between the client and the carrier’s to seek resolutions.

What would we always find in your fridge?
Sauvignon Blanc.

What is your favourite movie?
Casino with Robert de Niro and Joe Pesci.