Location: Melbourne Office
Number of Positions Available: 1
NTI Reference Number: RM_Aug24
Work Type: Full time
What you’ll love about the opportunity:
Our Repair Management Team manages the entire repair process from the accident scene until the final delivery of the vehicle; ensuring exceptional customer service is delivered every step of the way. It will be your responsibility to ensure repair costs are managed without sacrificing quality. Managing the customers’ expectations, explaining the repair process and keeping them informed are key requirements of this role. Day to day, you will:
- Perform on-site assessments
- Validate accident description to damage observed during assessment
- Review and negotiate towing and recovery process
- Determine the correct repair process and parts identification
- Compose expert reports to claims in a timely manner
- Manage the Repairer relationships and contribute to the industry
Are you the Repair Manager we are looking for?
A motivated and innovative problem solver, you will have excellent time management skills and a strong customer service focus. This role will require you to be a confident negotiator and demonstrate integrity and urgency in delivering your outcomes. In addition, you will have:
- Minimum 5 years’ experience in the mobile plant or heavy vehicle repair industry (essential)
- Excellent communication and relationship building skills
- Relevant automotive trade qualifications (essential)
What to expect when you’re a part of the NTI family:
NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:
- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program
- Up to 50% discount on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more!
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.